Who We Are

A LITTLE HISTORY: Roanoke Valley Claims Service was formed in 1999 as a one man operation servicing clients within a 100 mile radius of Roanoke, Virginia. In 2007 Court Enterprises, Inc., formed by Charles Witt, SCLA, AIC, AIS, a claims veteran, who at that time had more than 25 years of experience, purchased the name and assets of Roanoke Valley Claims Service.

Since that purchase RVCS has grown into a Super-Regional Multi-Line Adjusting Firm servicing Insurance Carriers, Self-Insured Entities, Third Party Administrators and Municipalities across 25 STATES and the District of Columbia! In addition, RVCS has a fully dedicated division of casualty adjusters handling Liability/Casualty Claims across the country. RVCS is also a third party administrator firm serving Lloyd’s of London and the U.S. domestic market place.

Our Mission: RVCS exists to serve you. Whatever your needs!

That’s it! We don’t TELL you what we can do for you, or how we’re going to give it to you. We ASK what you need from us, and in what format you want it; then, we work with you as a partner to provide a prompt, professional product at a fair price.

 

Charles Witt, SCLA, AIC, AIS – CEO


Charles has 40 years of  multi-line adjusting and management experience, including 23 years with regional and national insurance carriers. As a carrier staff person Charles held positions ranging from Adjuster, to General Adjuster and from Litigation Manager, to Claims Manager. Charles’ last carrier position was Vice President of Claims for a regional Mutual Carrier in the Northeast. With the purchase of RVCS in 2007 Charles also has 16+  on the Independent Adjusting side.

Meet Your Management Staff

Paul J. Graf, AIC, CIA, CIU – President


In August 2021, Paul joined Court Enterprises (CEI), Roanoke Valley Claims Services, Inc. (RVCS), as the organization’s new President. With 32 years of multi-line claims management experience on both the U.S. Carrier and IA/TPA services side of the industry, Graf oversees all business growth, strategic development and operations of both entities. Paul is also responsible for expanding Independent Adjuster and TPA Service operations Nationally while increasing capacity for TPA services in both the domestic & International Lloyd’s marketplace. In addition, Graf will be launching CEI/RVCS’s Subrogation Recovery Services, a new service division providing unique and highly successful Subrogation recovery services in all 50 states.

Prior to joining CEI/RVCS, Graf served as Vice-President of Operations, Compliance & Marketing, Chief Operating Officer, and Senior Vice-President of two nationally recognized claims management firms that provided third party administrator, subrogation recovery, independent field adjustment and litigation management services. Graf also served in many capacities including various levels of management on the U.S. domestic carrier side for over 20 years filling important strategic managerial roles in both Home and Regional Office operations.

Graf’s management of the organization’s industry leading IA, TPA, CAT Response and Subrogation Recovery services, and his strong network of talented TPA and IA examiners, perfectly complement the core services offered by Court Enterprises and Roanoke Valley Claims Services. Paul’s hands-on experience with arbitration/mediation, litigation support, subrogation management and even fraud/SIU controls will enable CEI/RVCS to take its service offerings to the next level. Other operational and professional claims experience Graf will be able to leverage for CEI/RVCS’ clients includes: Automobile/Motor Truck Cargo coverages, Workers’ Compensation, Auto Material Damage, Errors & Omissions/Professional Liability coverages, National Subrogation Recovery and Catastrophe Claims Management services.

Graf is a member of the Richmond State Claims Association (former President) and former Executive Team Member for the Virginia State Claims Association. Graf has also served as the Northeastern RVP and National Education Chairman for the National Association of Independent Insurance Adjusters (NAIIA), currently sitting on the NAIIA’s Strategic Leadership Committee. Graf is actively involved with the Wholesale & Specialty Insurance Association (WSIA), Property Liability Research Bureau (PLRB), The Claims & Litigation Management Alliance (CLM) as s Faculty and Transportation Committee Member, Loss Executives Association (LEA), National Association of Subrogation Professionals (NASP), PA/National Association of Mutual Insurance Companies (PAMIC/NAMIC), the Virginia Self-Insured Association (VSIA), and is a past Kids’ Chance of Virginia Board of Directors ember.

Martine Smith - Property Claims Manager

Marti has 20 years of service with National and
Regional Insurance carriers, specializing in Commercial, Agriculture and
Residential and Casualty arenas. She has 24 years’ experience as a multi-line
adjuster for National and Regional Independent Adjusting firms and is now the
Claims Manager for RVCS.

Charles Matthew, Liability Claims Manager, General Adjuster

Charlie has 33+ years experience as a multi-line adjuster and manager handling Residential and Commercial property losses, Heavy Equipment , Personal Auto , Cargo and a full range of liability related claims.

Associations

We are fortunate to have a very diverse client base across all the states we service. To understand the sometimes unique needs of our clients and the industries they represent, we believe it’s important to belong to, and/or participate in the industry association(s) that are relevant to our clients. Below is a list of the various associations we are either members of, and/or support.

National Association of Independent Insurance Adjusters – NAIIA www.naiia.com

National Association of Mutual Insurance Companies – NAMIC www.namic.org

Virginia Association of Mutual Insurance Companies – VAMIC www.vamic.org

Pennsylvania Association of Mutual Insurance Companies – PAMIC www.pamic.org

Ohio Association of Mutual Insurance Companies – OAMIC http://oamic.org/

West Virginia Association of Mutual Insurance Companies – WVAMIC www.wvmic.com

Trucking Insurance Defense Association – TIDA www.tida.org

Virginia State Claims Association www.virginiastateclaims.com

Roanoke Claims Association www.virginiastateclaims.com/Roanoke.html

Lynchburg Claims Association www.virginiastateclaims.com/Lynchburg.html

Mid-Valley Claims Association www.midvalleyclaims.org

AFFILIATED ASSOCIATIONS & TECHNOLOGY / PROGRAMS

claims, am best
claims, naiia, independent adjusters
claims, tida, trucking defense
claims, xactimate, xactanalysis, xactware
claims, mitchell, truck est
claims, xactimate, xactanalysis, xactware
claims, filetrac